The Senior Director’s primary responsibility is to drive enrollment for our signature programs: the semester-long Academic Internship Program and our short-term Academic Seminars. He/she will do so by developing portfolio management and business development strategy for the five-person College and University Relations team, ensuring smooth operations for existing partners and innovative outreach strategies for potential partners. About 20% of time will be spent visiting college and university campuses to help liaisons, faculty, administrators and staff better understand and embrace the full value of our academic and internship offerings. In so doing, he/she will nurture and expand our base of advocates on each campus for greater visibility and depth.
Reporting to the Vice President of Development and University Relations, the Senior Director will help The Washington Center find innovative ways to improve current partner relationships, build new relationships and tailor services to best meet the unique needs of our diverse partners. The Senior Director will also inspire, support and train an engaged team of College and University Relations staff, harnessing their skills and efforts into strong outcomes for the organization. Additionally, the Senior Director collaborate extensively with internal departments, including Marketing and Communications, Student Services, Academic Affairs and others, to ensure seamless services and processes across the organization.
Partnership Strategy and Enrollment
- Drive enrollment for the semester-long Academic Internship Program and short-term Academic Seminars by developing portfolio management and business development strategies, ensuring smooth operations for existing partners and innovative outreach for potential partners.
- Set annual budget and enrollment goals for Academic Internship Programs (AIP) and academic seminars. Monitor progress toward these goals and identify opportunities for increasing enrollment.
- Formalize and expand TWC partnerships with colleges and universities, including but not limited to liaison engagement and expanded relationships with departments across campuses.
- Define goals for partnerships and establish metrics for tracking success. Oversee performance metrics for the department and mentor direct reports toward goals.
- Continuously define and refine tier criteria and structure, as well as processes for analyzing institutional data.
- Coordinate with the student recruitment team for on-campus recruitment and student marketing.
College & University Portfolio Engagement
- Manage a small portfolio of existing college & university accounts
- Travel (up to 20%) to campuses across the nation to nurture relationships and promote programs.
- Manage planning and execution of major partner events: Liaison Advisory Board, Partner Institute, Employer-Higher Ed Roundtable.
Staff Management and Supervision
- Manage one Director and three account portfolio managers.
- Oversee performance metrics and mentor portfolio managers to meet goals.
Cross Functional Collaboration
- Provide ongoing insights into the landscape of our current affiliates in the interest of expanding our scope of engagement with them regarding program offerings, pricing, and scholarships.
- Coordinate engagement with internal departments to ensure college and university partners are fully engaged with TWC, including:
- Director, Academic Internship Programs for communication on student progress
- Director, Student Services for communication on student needs
- Director, Office of Internship Site Relations for internship matching and pre-arrival student experience
- Senior Director, Enrollment for financial aid distribution per student
- Development team for recruitment planning based on private scholarship availability
- State Relations team for recruitment planning based on state funding
- International team for customized programs
Required Education and Experience
An equivalent combination of education, training, and experience will be considered.
- Master's degree required.
- Minimum of 8 years of work experience, preferably in a related field of higher education, association management, or nonprofit management.
- Experience developing strategic plans, creating processes and refining policies
- Experience meeting goals through relationship management and stewardship.
- Experience managing a team of early- and mid-career professional staff
- Experience nurturing a portfolio of accounts and developing and implementing account strategy.
- Experience building partnerships within a university setting.
Preferred Education/Qualifications and Experience
- Participation in The Washington Center or similar internship program a plus.
Required to perform the job successfully
- Superlative listening and communication skills
- Cross-functional capacity
- Change Management
- Customer Satisfaction
- Strategic operational thinking
- Leads/develops/empowers others; develops relationships and inspires trust
- Effectively executes organizational priorities
Knowledge, Skills and Abilities
- Experience providing excellent customer service to all stakeholders.
- Experience in training, managing, and motivating team members.
- Excellent communication skills, both in writing and orally.
- Able to and work independently and collaboratively.
- Ability to manage multiple projects efficiently, under pressure, and around deadlines.
- Proficiency in MS Office with strong knowledge of Excel and Word, as well as ability to use online databases (preferably Salesforce.com) and mass email platforms (preferably ExactTarget).
- Familiarity with the norms, structures, and processes of college and university campuses. Knowledge of higher education trends.
- Ability to speak as a peer with faculty and administrators.
- Current knowledge of strategies, resources, and techniques in the field of student recruitment.
- Collaborative. You work well through others to clarify needs, build consensus, identify trends, and gather support for action. You demonstrate the ability to understand the needs of an organization. You are able to confidently engage with staff at all levels to define needs and expectations. You share information and you work cooperatively at all levels.
- Business minded. You identify and analyze needs. You have the ability to "come up to speed" quickly. You dive into the details, ask intelligent questions, and understand the constraints other people face. You like learning new things.
- Great communicator and listener. You have excellent oral and written communication. You get the information you need and convey the right information in a direct and pleasant manner. You are articulate and thoughtful, and you communicate your points easily. You take the time to learn what's valuable and important to others. Your clients feel like nobody understands them as well as you do.
- Curious. You enjoy learning, like to understand issues, and don't just take the easy path. You ask questions, listen, and learn – always thinking of more productive ways of doing things. You are open to new ideas and are willing to change. You notice trends and ask why. You are intellectually curious and eager to understand the unique culture that exists in each organization.
What’s Attractive to the Right Candidate?
- The Washington Center is recognized here and abroad for offering high-quality experiential education programs.
- You will enjoy working in our collegial environment with dedicated and successful colleagues.
- We are financially stable and offer an excellent benefits package and competitive salary.
Equipment Used to Perform the Job
Which may be representative but not all inclusive of those commonly associated with this position:
- Standard office equipment including a facsimile machine, photocopier, and telephone system
- Personal Computer, job-related software and printer
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.
- The employee may frequently lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors. While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, and crawl.
To Apply: Email your resume to Ellen Greenwood at firstname.lastname@example.org with “The Washington Center – Senior Director, College and University Relations #2018-2430” as the subject of the email.
This job description no way states or implies that these are the only duties preformed by the employee occupying this position. Employees may be required to follow instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.