Resident Services Coordinator/Senior Coordinator

Resident Services Coordinator/Senior Coordinator

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Join an organization where you can make a difference in the lives of students from across the nation and the world. At The Washington Center for Internships and Academic Seminars (TWC), we see a world where young people from all backgrounds have the opportunity to discover, develop and realize their full potential. TWC is the bridge between higher education and professional careers–leveraging all that Washington D.C. has to offer to provide dynamic, experiential learning opportunities to empower and motivate young people to become engaged global citizens.


Position Description

The Resident Services Coordinator/Senior Coordinator serves many administrative and programmatic functions of the Office of Student Services and Community Life and TWC’s Residential and Academic Facility (RAF). This role is expected to provide exceptional customer service and integral administrative support to students, faculty, and staff as an essential front-line staff member, all while supporting the mission and vision of The Washington Center and the Office of Student Services and Community Life. The position requires an adjusted work schedule, which is contingent upon community life programming within the Residential and Academic Facility. There is also occasional weekend work due to student transitions (check-ins and check-outs) to start and finish of TWC’s semester and seminar programs.


Essential Functions

Student Services Office Coordination

  • Serve as the receptionist for the Office of Student Services and Community Life. Greet visitors, field questions, resolve low-level student concerns, and refer persons to appropriate resources in a timely and effective manner, with a customer-centric approach.
  • Administer student computer lab use and access in collaboration with Information Technology staff.
  • Organize and track office financial transactions, including office supply orders, check requests, reimbursements, and petty cash distribution, as needed.
  • Maintain, organize, and update department communication channels, including email accounts, voicemail, share drive, and the website. Oversee the display of promotional materials at the Residential Academic Facility.
  • Support Student Services staff to implement programming that forwards the goals and objectives of the Office of Student Services and Community Life, such as Orientation, Global Festival, Career Boot Camp, and Commencement.
  • Other administrative duties, as assigned by the Director.

Housing and Occupancy Management

  • In collaboration with the Director and transitional staff, manage student transitions (check-in and check-out) which include the following:
    • Process incoming community life profiles
    • Assign residents to apartment units
    • Designate student access (keys, ID, access cards) to TWC properties and prepare resident check-in material.
    • Maintain accurate and current occupancy and leasing information
    • Coordinate services associated with housing transitions, including check-in, check-out, maintenance, and housekeeping.
  • Maintain item inventory for residential units and inventory cage. Update apartment inventory records after each transition and report trends and observations as necessary.

Facilities Coordination

  • Supervise Transitions Contractors (temporary), utilized to transition residential facilities into the next semester.
    • Oversee the Transitions Contractor’s application, review, interview, and hiring process, along with the training of all new staff for the transitions
  • Assess damages to apartment units and other auxiliary charges.
  • Work in collaboration with the concierge desk and its staff to ensure that the desk is updated as needed to function appropriately and provide necessary customer service.
  • Coordinate room reservation requests (internal and external) for all event spaces in the Residential Academic Facility. Confirm room reservations as space is available and notify appropriate persons.
  • Assist in the verification of room set-ups for event spaces. Perform basic audio/visual set-up for classroom spaces. Produce a daily schedule of events taking place at the Residential Academic Facility.
  • Provide event services support to patrons of event spaces, as necessary.

Education and Experience

  • Bachelor’s degree.
  • One to three years of experience in handling administrative functions in a high-paced office setting, preferably in a higher education environment.
  • Experience in a customer service oriented environment responding to and meeting/exceeding the needs of the customer required. Experience working with college students preferred but not required. Proficiency with MS Office required. Experience working with SmartSheet and Starez or other housing modules a plus.
  • Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service.
  • Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as organizational and outside community members. Interact with tact and diplomacy at all times.
  • Experience providing extensive administrative support in a higher education environment to students, residents, staff and faculty.
  • Ability to collaborate and/or serve as liaison or front-line contact between the department and internal/external service providers. Ability to support program coordination, event planning/coordination, outreach activities, etc. High level of flexibility and adaptability under pressure, especially when priorities change.
  • Consummate office-productivity and organization skills.
  • Knowledge of campus life and residency processes.

Equipment Used to Perform the Job

Which may be representative but not all inclusive of those commonly associated with this position:


  • Standard office equipment including a facsimile machine, photocopier, and telephone system.
  • Personal Computer, job-related software and printer.

Physical Abilities

These are commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.


The employee may frequently lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors. While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch and crawl.


Application Instructions

To apply to this position, please do so via our online application form.


This job description no way states or implies that these are the only duties preformed by the employee occupying this position. Employees may be required to follow instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.


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