Director, College and University Relations

Director, College and University Relations

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Join an organization where you can make a difference in the lives of students from across the nation and the world. At The Washington Center for Internships and Academic Seminars (TWC), we see a world where young people from all backgrounds have the opportunity to discover, develop and realize their full potential. TWC is the bridge between higher education and professional careers–leveraging all that Washington D.C. has to offer to provide dynamic, experiential learning opportunities to empower and motivate young people to become engaged global citizens.


Position Description

The Director is responsible for the stewardship and management of The Washington Center’s (TWC) existing partnerships with colleges and universities across the nation. He/she will be tasked with defining goals, implementing strategic touchpoints, and putting metrics into place to track outcomes for each of our partnerships. Working with the Senior Director, he/she will set achievable and predictable enrollment goals and apply a strategy to meet those goals on each campus. Within two years, the Director and his/her team will be expected to measurably produce results within these accounts.


Essential Functions and Accountabilities

  • Partnership Strategy and Design
    • Create and implement customized relationship management and stewardship strategy for each partner based on sustaining and increasing engagement.
    • Define specific goals for each partnership and set up metrics for tracking success.
    • Continuously define and refine tier criteria and structure, as well as processes for analyzing institutional data.
    • Set annual budget and enrollment goals for Academic Internship Programs (AIP) and Academic Seminars. Monitor progress toward these goals and identify opportunities for increasing enrollment.
  • College & University Portfolio Management
    • Manage a portfolio of existing college & university accounts.
    • Travel (up to 40%) to campuses across the nation to nurture relationships and promote programs.
  • Staff Management and Supervision
    • Manage two account portfolio managers.
    • Oversee performance metrics and mentor portfolio managers to meet goals.
    • Oversee formalization of existing institutional partners’ commitments, including but not limited to liaison orientation and ongoing training.
  • Data Management
    • Institute systems and ensure data integrity of TWC’s affiliates’ information.
  • Liaison Management
    • Responsible for the successful delivery of major engagement events (Liaison Advisory Board and Liaison Institute).
    • Provide ongoing insights into the landscape of our current affiliates in the interest of expanding our scope of engagement with them regarding program offerings, pricing, and scholarships.
    • Coordinate engagement with the following team members to ensure college and university partners are fully engaged with TWC:
      • Academic Internship Programs Director for communication on student progress
      • Student Services Director for communication on student needs
      • Office of Internship Site Relations Director for matching and pre-arrival student experience
      • Enrollment Senior Director for financial aid distribution per student
      • Advancement for recruitment planning based on private scholarship availability
      • State relations for recruitment planning based on state funding
      • International for customized programs

    Education and Experience

    • An equivalent combination of education, training, and experience will be considered:
      • Master's degree required.
      • Minimum of 6 years of work experience, preferably in a related field of higher education, association management, or nonprofit management.
      • Experience building partnerships within a university setting.
      • Experience managing and nurturing a portfolio of accounts.
      • Experience developing and implementing account strategy.
      • Past responsibility for P&L preferred.
      • Experience meeting goals through relationship management and stewardship.
    • Preferred Education or Qualifications and Experience:
      • Participation in The Washington Center or similar internship program a plus.
    • Competencies required to perform the job successfully:
      • Superlative listening and communication skills.
      • Teamwork/collaboration.
      • Cross-functional capacity.
      • Change Management.
      • Customer Satisfaction.
      • Strategic operational thinking.
      • Leads/develops/empowers others; develops relationships and inspires trust.
      • Effectively executes organizational priorities.
    • Knowledge, Skills and Abilities:

      Which are critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position.

      • Experience providing excellent customer service to all stakeholders.
      • Experience in training, managing, and motivating team members.
      • Excellent communication skills, both in writing and orally.
      • Able to and work independently and collaboratively.
      • Ability to manage multiple projects efficiently, under pressure, and around deadlines.
      • Proficiency in MS Office with strong knowledge of Excel and Word, as well as ability to use online databases (preferably and mass email platforms (preferably ExactTarget).
      • Familiarity with the norms, structures, and processes of college and university campuses. Knowledge of higher education trends.
      • Ability to speak as a peer with faculty and administrators.
      • Current knowledge of strategies, resources, and techniques in the field of student recruitment.
      • Willingness to devise and test innovative recruiting and marketing strategies.

    Equipment Used to Perform the Job

    Which may be representative but not all inclusive of those commonly associated with this position:


    • Standard office equipment including a facsimile machine, photocopier, and telephone system.
    • Personal Computer, job-related software and printer.

    Physical Abilities

    These are commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.


    The employee may frequently lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors. While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch and crawl.


    Application Instructions

    Email your resume to Ellen Greenwood at Staffing Advisors at with “The Washington Center – Director, College and University Relations/2017-2274 SA” as the subject of the email.


    This job description no way states or implies that these are the only duties preformed by the employee occupying this position. Employees may be required to follow instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.


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